Service excellence key to Hiab's new order from US-based ABC Supply
31/03/2014
CARGOTEC CORPORATION, PRESS RELEASE, 31 MARCH 2014 AT 1.00 PM (EEST)
Hiab, part of Cargotec, has won a major order to supply 150 truck mounted forklifts to ABC Supply Co. Inc. in the USA.
ABC Supply is the largest wholesale distributor of roofing, and one of the largest wholesale distributors of siding, windows, guttering and other exterior building materials in North America. It has 456 branches in 45 states, and operates 1,050 truck mounted forklifts and 550 loader cranes from Hiab on its delivery fleet. Hiab will be supplying 80 MOFFETT M55 and 70 PRINCETON PB50 truck mounted forklifts with this order. The order was booked into Cargotec's 2013 fourth quarter order intake, and the equipment will be delivered during 2014.
"Truck mounted forklifts are our number one invoicing delivery tool," said Bob Kislia, Fleet Manager at ABC Supply. "We operate in every major metropolitan area, and our equipment needs to be maintained wherever it is based. Hiab has a large service organisation with both mobile technicians and service workshops, and the service levels that they offer us are critical to our ability to operate."
The truck mounted forklifts are mainly used to deliver roofing shingles. This product is heavy, bulky, and is a cubed, palletised load. The delivery location is usually either a built-up residential area, or a building site, without facilities for unloading. The small, agile trucks, with a lifting capacity of 5500lbs/2.5 tons, all wheel drive, and the ability to drive across rough terrain, make truck mounted forklifts from Hiab ideal for ABC's needs. They can deliver products to the exact place where they are required, eliminating the need to move them again, which saves time and reduces transit damage. "Add to this the fact that using a truck mounted forklift is three times faster than offloading by hand, and less expensive to purchase and maintain than a boom crane, and you can see why we find them ideal for our needs," adds Kislia.
ABC has a long history of using PRINCETON truck mounted forklifts. Now, ABC uses a combination of both PRINCETON and MOFFETT, depending on which type of truck their delivery fleet is equipped to carry.
"Hiab takes excellent care of us and works in close partnership with us at a detailed level. That is very important to me," concludes Kislia.
"Our ability to offer efficient service and repair is a key reason why ABC choose Hiab equipment," agrees Jim Chesler, Regional Manager at Hiab. "We deliver maintenance services to them, so that they in turn can deliver excellent service levels to their own customers. We have a good working relationship with ABC, and talk regularly, which enables us to react quickly to their needs, plus take on board suggestions for improvements to how we can work together better."
For more information, please contact:
Jim Chesler, Regional Manager, Hiab Americas, tel. +1 847 288 0190, e-mail jim.chesler@cargotec.com
Lotta Clausen, Communications Director, Hiab, tel. +46 372 378 138, e-mail lotta.clausen@cargotec.com
Hiab is the world's leading provider of on-road load handling equipment. Customer satisfaction is the first priority for us. Around 2,800 professionals at Hiab work to provide high-performance products and services that meet customer needs globally. Our product range includes HIAB loader cranes, JONSERED recycling and forestry cranes, LOGLIFT forestry cranes, MOFFETT and PRINCETON truck-mounted forklifts and MULTILIFT demountables, as well as DEL, WALTCO and ZEPRO tail lifts. www.hiab.com
Hiab is part of Cargotec. Cargotec's sales totalled EUR 3.2 billion in 2013 and it employs approximately 11,000 people. Cargotec's class B shares are quoted on NASDAQ OMX Helsinki under symbol CGCBV. www.cargotec.com
